Jensen Ball – Jensen Ball

Reflecting on Disney’s Veterans Summit

21 Aug 202221 Aug 2022

For the last 2 days I was fortunate enough to be able to attend Disney Institute’s Veterans Institute. At first, I thought this might be something I can’t totally relate…

Mahalo Bob Iger!

30 Dec 202130 Dec 2021

2021 has been an interesting year to say the least. The only thing that I’ve been hoping for besides this pandemic to go away is that Bob Iger would change…

Why I still believe in Disney magic

25 Dec 202126 Dec 2021

As a little kid I, like so many others, grew up with Disney in our home. I’m part of the generation that grew up with classics Aladdin, the Little Mermaid,…

Reflecting on the Magic a Year Later… With a Special Thanks to Disney Institute Cast Members

15 Feb 202116 Feb 2021

A year ago I was gathered at a breakfast table with friends and kiddos, surrounded with Disney characters, looking out the restaurant window that overlooks the Magic Kingdom at Walt…

A lesson in Gratitude Disney Cast Members taught me this week

4 Oct 20204 Oct 2020

This week has been especially hard for me. From furloughs to layoffs, family and friends have gone from a successful career with no end in sight to wondering what they…

Disney’s Triple Threat of Leadership

22 Aug 202022 Aug 2020

A year ago today I was ending my 3 day adventure attending Disney Institute’s Customer Experience Summit. The overarching thought going through attendees mind was “Is there a way to…

Disney Institute in Hawaii

1 Jun 202021 Aug 2020

Today would have been the first of two days welcoming 200 guests each day to Aulani to attend Disney Institute courses. Since June 2018 I have been honored to help…

Moanalua Class of 2020

Since I was a freshman at Moanalua High School, I have helped with the Moanalua Graduation Ceremony (including my own graduation year up until it started). This year marked “my…

Learning Opportunities by Disney

25 Mar 202025 Mar 2020

During this COVID-19 situation, educators and parents have shifted to find more learning resources and opportunities available online for children. I thought it would be fun to share a few…

A Quick Overview of Disney Institute at CX Summit

15 Sep 201916 Sep 2019

On the second day of Disney Institute's Customer Experience Summit, Bruce Jones, Senior Cast Development & QA Director kicked off the morning about Disney Institute. To summarize in one sentence…

Kicking off the Disney Institute Customer Experience Summit!

20 Aug 20193 Sep 2019

The Disney Institute Customer Experience (CX) Summit has been nothing but a wonderful and magical experience. I felt it was worth highlighting. Here is a recap from August 20, 2019.…